Returns

If you are not satisfied with your order for any reason, please contact us. We will be happy to help you return your order so you can receive a refund. We offer a 14-day money-back guarantee.

How to return or exchange a product?

To initiate a return, please contact us at: info@aspire-shop.nl. When doing so, please provide the order number and reason for return.
We will send you the return label that you can use to return the product.
Make sure the product is well packed, and do not forget to return the return label.
Once we have received and checked the order, we will refund the purchase price or exchange the product.
Click here for the return form
Please note: Return shipping costs are the customer's responsibility, Aspire will not refund these return costs.

Return address:

PO 000111 1008dg Amsterdam

Phone number: 06-30150078

The following goods are excluded from the right of return

- Goods ordered for business projects.
- Custom-made goods.

1. What is the return period?

We offer a 14-day money-back guarantee.

Please note: Return shipping costs are the customer's responsibility, Aspire will not refund these return costs.

2. How long does it take to get my money back?

Any amount already paid by the Customer will be refunded to the Customer's account from the original payment within 6-10 working days of cancellation.

The goods must not be damaged. The original packaging must be available. Furthermore, the goods must be in a condition to be resold by us.

3. Do I have to pay for the return shipment?

Yes, all customers are responsible for the cost of the return shipment. We recommend sending a return with a Track and trace, as we cannot accept responsibility for lost returns.

4. Can I return the product without contacting you?

You must contact us before sending a return as the return address may be different from the address your order originally came from.

5. How can I contact you?

You can contact us via email at info@aspire-shop.nl. The Aspire team works six days a week. We do our best to respond within 24 hours.

6. My order is damaged. What should I do?

For the quickest solution, we ask you to take a picture of the damage in question. The best pictures are on a flat surface where the label and the fault can be clearly seen. We will use this information to help you with your order and avoid errors in the future.